Product Marketing & GTM Consulting

I help AI and B2B SaaS companies know their customers, sharpen their story, and grow.

14+ years of product marketing across startups from pre-seed to growth stage. I work embedded with founders and executive teams at PE and VC-backed companies, Series A through C.

Julia Hugg

The GTM playbook has changed.

Buyers shortlist vendors through AI answers before they ever land on your website. Sales conversations start later and better informed. And now that anyone can generate endless content, most of it says nothing, because it was written without ever talking to a customer.

What is scarce now is not production. It is knowing what to say: real customer evidence, sharp positioning, and the judgment to cut what does not matter. That is the work I do. I use AI everywhere it makes the work faster, including the content and systems I build for you, and I keep the human parts human: the interviews, the insight, and the call on what your story should be.

The flagship program

Voice of the customer, turned into growth

Your customers will tell you exactly how to win. Someone has to ask them. I interview your customers, your prospects, and the people in your market who chose someone else, and I turn what they say into the things your company needs most: sharper messaging and positioning, honest product feedback, and content written in the words buyers actually use.

01

Interviews

Customers, prospects, win/loss, churned accounts, and voices from the wider market. Structured conversations that earn honest answers.

02

Insight

Every conversation synthesized into patterns: what buyers care about, how they decide, the exact words they use, and where the product falls short.

03

Messaging & positioning

The findings become your story: positioning, messaging, and real answers to the objections your sales team hears every week.

04

Content & product feedback

Case studies, proof points, and pages in your customers' own language, structured so AI answer engines surface them, plus feedback your product team can actually build from.

Built AI-native, in Claude Code

I don't hand over a deck and leave. I work AI-native and build in Claude Code, so deliverables can be living things: interactive websites and case study pages, dashboards, and the workflows and systems that manage customer feedback, content ideas, and performance over time. The research compounds because the infrastructure holding it keeps working after I'm gone.

This is the engine behind the work below. Vast.ai's 333% lead growth started with customer interviews. Ultravox's flagship case study started with one conversation. I run it as a fractional monthly program.

What I do

I cover the full product marketing spectrum and plug in wherever the business needs it most. Every engagement is embedded: I work as a strategic extension of your team, usually 10 to 12 hours a week on a monthly retainer with a three-month minimum.

Positioning & messaging

Strategic narrative, category framing, and messaging frameworks tailored by audience and channel.

ICP & customer research

Customer interviews, win/loss analysis, segmentation, and ICP development grounded in what buyers actually say.

Competitive playbooks

Market mapping, competitive intelligence, and battlecards your sales team will actually use.

Pricing & packaging

Pricing structures and packages aligned to customer segments, use cases, and value delivered.

Content systems

Content engines that produce launch, demand, and sales content at startup speed without sacrificing quality.

Sales enablement

Training, collateral, and sales plays built with commercial teams, tested in real deals.

Launch & GTM process

Tiered launch frameworks with clear success metrics, cross-functional ownership, and 30/60/90-day accountability.

AI operations for GTM

The context layers, workflows, and tooling that make all of the above faster and cheaper every month.

In-house leadership
WeWork Diligent Sojern Shopkick
Recent consulting clients
Arch Ultravox Vast.ai beehiiv Unacast Venntel Docket Anova Anatomy Financial Apprentice Wpromote

Selected work

Five projects, five different points on the product marketing spectrum. Each one built something the team still runs on.

What it's like to work with me

"Julia is one of the highest-performing members of the Marketing team, respected by her peers and her partners alike. She drove several strategic initiatives that have contributed to meaningful business outcomes, and built mutually-beneficial partnerships across various functions, from Enterprise Sales and Strategy to Central Growth to Technology."

Indy Sen · VP of Product Marketing, WeWork

[Testimonial from Jake or Eleanor at Arch - Julia is collecting]

[Name] · Arch

[Testimonial from Dave or Gina - Julia is collecting]

[Name] · Sojern

[Testimonial from Scott - Julia is collecting]

Scott [Last name] · [Title, company]

Where I go deep

Product marketing fundamentals transfer across markets, and I have gone deep in a few of them.

AI infrastructure & GPU cloud Voice & agentic AI Data & location intelligence Creator economy SaaS Workforce intelligence Fintech & financial operations Martech & agencies Travel & hospitality tech

Travel is a personal specialty: I led product marketing at Sojern, the travel marketing platform, and I advise in the travel industry today. If you are building a travel platform or brand, I speak both languages.

About

Julia Hugg

I have spent 14+ years building and scaling product marketing at B2B companies. I was the first B2B marketing hire at Shopkick and built the function through acquisition. At WeWork I was the founding member of enterprise product marketing as that business grew from 15% to 45% of revenue, and I later pitched and led a global property marketing team of 15. At Diligent I led the product marketing shift from a single product to a multi-product governance platform, and at Sojern I led the product marketing team through the company's transition into a travel marketing and data platform.

Since 2024 I have consulted with PE and VC-backed startups across AI infrastructure, voice AI, data intelligence, and B2B SaaS, working directly with founders and executive teams as an embedded partner. I approach product marketing with an owner's mindset: responsible for the outcome, not just the deliverable.

I live in Nashville with my family.

Let's talk

If you are building something in AI or enterprise software and need a marketing partner who can move fast, think systemically, and execute at a high level, I would love to hear from you.